Redesigning Clinical Workflows to Return Joy to Patient Care
Hacking EHR Passwords

Author Archives:

Hacking EHR Passwords

Do EHR passwords drive you to frustration? Have you figured out a good hack, or have you given up and gotten to the point that you don’t even notice them anymore? I had the honor of speaking to the Large Urology Group Practice Association (LUGPA) this weekend, giving both a plenary session and 2 workshops.… Continue Reading

Tell Me More – Humanism in Action

Concerned that patients in medical systems are often depersonalized, medical students set forth to learn about their patients and share some of that knowledge with other care providers. They developed the Tell Me More campaign, sponsored by the Gold Foundation. Continue Reading

Eliminate frustrations to prevent physician burnout

Does your work to reduce physician burnout include work to eliminate frustrations? This week I was working with a health system that is committed to reducing physician burnout. I had a number of meetings, including one with the medical group dyad leadership team. This team includes physician leaders and their administrative partners at the manager,… Continue Reading

Focus on Your Why to Prevent Burnout

Are you able to focus on your Why? I hope you are, because this is key to preventing burnout. Your Why is your mission. The thing that motivates you to do what you do, that brings meaning to your work. For most clinicians, our Why is the healing relationship we have with our patients. For… Continue Reading

Attention CFOs – Do You Know the Financial Impact of Burnout?

As the CFO, are you aware of the financial impact of burnout? Can health care leaders afford to take actions preventing burnout in physicians?  Perhaps the better question to ask is, can they afford not to? The Mayo Clinic Experience of the Financial Impact of Burnout In a recent letter published in the Mayo Clinic… Continue Reading

Sharpening the Saw to Prevent Burnout

I hear it all the time, “Doctors don’t have time for huddles or improvement events!” Really??? Have you heard the story of “Sharpening the Saw“? It stresses the importance of taking the time to ensure your tools are at working as well as possible, so that you can be most effective in your work. It’s… Continue Reading

Improving Patient Flow to Improve Wait Times

Dr. Mealy has shown us the link between a problem of access to a physician’s office, and a solution that comes from improving throughput in another location – the operating room. We don’t often make those connections without the help of systems thinking. Continue Reading

Explaining Lean in Healthcare

One of the more frequent challenges I have is succinctly explaining Lean in Healthcare. May people are either unfamiliar with it, or worse, have had a bad experience with “Lean” – usually done the wrong way. This latter issue is such a problem that in our book, Preventing Physician Burnout, my co-author Diane Shannon and… Continue Reading

The Front Lines of Care – What’s Keeping Leaders Away?

Why don’t leaders spend much time at the front lines of care (FLOC)? Why don’t they Go to the Gemba? In this post I’m not asking a rhetorical question to tee up a few paragraphs of my thoughts on the subject. I’d like you to share your thoughts, because it’s something that many of us… Continue Reading

Want Physician Engagement? Engage with Physicians!

“How’s your physician engagement?” I’m directing this question to hospital and health system leaders, because they often as for someone like me to help them with it. I’ve been asked many times by the C-suite to help them get their doctors engaged in Lean or other forms of process improvement. What I commonly find is… Continue Reading

Fail to Plan = Plan to Fail

“If you fail to plan, you are planning to fail.” Most everyone who has been in management has heard this quote. It is variously attributed to Benjamin Franklin and Winston Churchill, both great leaders whose advice is worth following. Yet it’s far to common for leaders to fail to plan. I’ve done it myself. Continue Reading

Team Care in Health Care

Why should we pursue Team Care in health care? Is it to prevent physician burnout?  Or is it to support population health? The answer is “Yes, it’s both.” Team care can help you do well in your profession and give you back the work-life balance needed to have a successful home life as well. What… Continue Reading