Redesigning Clinical Workflows to Return Joy to Patient Care
How Does the EHR Drive Burnout?
How Does the EHR Drive Burnout?

How does the EHR drive burnout?  Let’s count the ways. By understanding this we can develop counter measures to lower the impact and reduce the risk of physician burnout.

We’ve all seen the studies that show that for every hour we spend with a patient we spend two hours on administrative work, and we take hours of work home with us each night. But as we’ll see, it’s not all just about the additional work that the EHR brings.  Burnout is more than being exhausted due to overwork.

The Six Drivers of Burnout

We’ll start by reviewing the six drivers of burnout:

  1. Work Overload – too much to do to do your work well and maintain work-life balance
  2. Lack of Control – lack of say over placing limits on your work or over how you do the work
  3. Insufficient Reward – not just money, but professional recognition and the satisfaction of connecting with patients
  4. Breakdown of Community – the relationships among co-workers and colleagues that provide support in tough times
  5. Absence of Fairness – the sense that expectations and support are different for you than others, worse if decisions are made without communication
  6. Mismatch of Values – a disconnection in priorities between you and your organization

Does the EHR Drive Burnout in All Six Dimensions?

The EHR does have a role in exacerbating burnout in all six of these key drivers.  I’d like to review one or two factors for each of the six drivers.  I encourage you to share other examples in the comments section of this posting.

Work Overload – this one is pretty easy.  It takes two to six times as long to perform key tasks in the EHR compared to how we worked with paper charts.  Rather than scribbling key notes into a written progress note and being done, or dictating very quickly because the transcriptionist could understand your rapid speech, keyboarding your note, using templates with drop down menus, or using speech recognition, all slow you down. A prescription refill used to take 5 seconds  of the doctor’s time (nurse hands you the slip and says, “Sign here.”), but now can take 20 – 200 seconds of clicking through the in basket, reviewing chart notes, and entering orders, depending on the workflow and any questions that arise. There are MANY more examples…

There are good ways to deal with this: – team care, scribes, Rx refill protocols by RNs, etc. You need a supportive leadership team to give you the time, expertise, and financial support to develop these.

Lack of Control – another easy mark. You have no control over the layout of the screens (user interface), or how you are supposed enter data.  You may have choices of different approaches, but you likely did not have input into how those choices are designed. Alerts pop up when not needed, “meaningful use” attestations are required, ICD-10 adds complexity.  While well-intentioned for the most part, the bulk of this is without value in improving quality and safety, and does negatively impact the physician-patient relationship.

This can be mitigated by: having teams of physicians partner with EHR technical staff to redesign user interfaces and develop appropriate guidance tools for alerts, coding aids, and expediting MU requirements. Giving physicians 10-20 percent of their time to work on issues that are most important to them also makes a difference. For many physicians, work to optimize the EHR will qualify.

Insufficient Reward – Physicians commit the decade of their twenties to develop the educational background and procedural skills needed to confidently and competently practice medicine, most of us seeing this as the price of entry to then experience the personal rewards of having healing relationships with our patients. As those relationships come under increasing strain, the reward is eroded.  The joy of practicing medicine is gone.

This can be addressed by: clinic leaders partnering with physicians to redesign workflows that foster connections with our patients.  In an ideal world, the team working on this would include all stakeholders, including some patients.

Breakdown of Community – Doctors and nurses spend less time talking to each other these days. Rather than calling a colleague regarding a consult, we enter the referral order. Rather than discuss the patient with the nurse, we type in our orders. We sit side-by-side doing data entry and interacting with our machines without interacting with each other.  Our days become a constant rush to get to the next patient, feeling as though we can’t stop for some idle (community-building) chit-chat.  The doctors’ lounge is much emptier than before.

This can be improved by: Working as teams in the clinic or on the ward, calling a consult to discuss the case, and administration supporting ways for physicians to get together at lunch of after hours.

Absence of Fairness – It’s not fair that the highest trained and compensated individual in the organization is forced to do the most mundane work (data entry), when similarly trained professionals in other fields have far more assistance.  Decisions made by administration regarding EHR support often are hard to rationalize, and seem to be directed at physicians, or one department, if not well communicated. As things seem more unfair, it’s harder to trust administration and avoid an us vs. them relationship.

The options to fix this depend on: improving communications and understand between physicians and organizational leadership. Developing a regular forum in which physicians and leaders come together is key. Use this to listen to each other and collaborate on solutions. Doctors need participate in strategic planning, budgeting, and managing operations, with a commitment to the good of the organization. This may seem overly optimistic, but it is key to addressing a deep root cause of burnout.

Mismatch of Values – Physicians are deeply committed to their mission of providing quality patient care. Administrators are deeply committed to keeping their organizations financially viable as a baseline, and, ideally, continuously improving on all key initiatives. These can be aligned with the proper leadership, but often come into conflict when resources are reduced in response to financial challenges, creating tension between physicians and the administration. Because the EHR is a major capital expense, and is intricately involved in nearly every patient care workflow, it is embroiled in values conflicts that drive burnout.

This can be addressed with: some of the same approaches used to address fairness issues. In addition, spending time shadowing each other (administrators following doctors as they care for patients to see the frustrations the EHR causes, and physicians attending a budget session to understand the financial constraints driving EHR investment decisions) will do a lot to foster empathy between the groups.  This can set the stage for jointly developing mission, vision, and values statements that are not simply platitudes, but are used to guide decision-making, especially the tough decisions that are often EHR related.

What Do You Think?

Does your EHR drive burnout? Is it doing this in many ways that are not obvious at first?

As we better understand these issues, we can develop a broad array of opportunities to reduce burnout.  The key is opening our minds to the root causes, and to new ways to collaborate with others in seeking the solutions.

What are your issues?

What have you done in your organization that helps?

Please share in the comments below.



Filed Under: EHR

One Response to How Does the EHR Drive Burnout?

  1. Great analysis of the different ways EHR can fuel clinician burnout. Protecting time for clinicians to connect with patients is essential for addressing the lack-of-reward component of burnout. It’s why we were drawn to health care in the first place!

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