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People Centric Leadership

Tag Archives: Respect for People

People Centric Leadership

How much do you know about People Centric Leadership? I’ve learned a lot about it in the three-plus years I’ve been a part of Simpler Consulting.

Three years ago, as a newbie to Simpler, I was sent to the Association for Manufacturing Excellence (AME) annual meeting. Having led the first 5 years of Sutter Gould Medical Foundation’s Lean transformation as its CEO, and having attended many health care conferences on Lean, I had low expectations for what I could learn from the manufacturing crowd that made up the lion’s share of 1800 attendees at the AME conference. What I learned there left me humbled on my Lean journey, and embarrassed for the health care industry.

Bob ChapmanThe best presentation was a panel of six CEO thought leaders on People Centric Leadership. Led by Bob Chapman, CEO of Barry Wehmiller, a now $3 billion company with 12,000 “team members”, we learned of a new vision for AME to drive a renaissance in manufacturing. These enlightened CEOs are dedicated to ensuring that their employees achieve their full human potential while working in a culture of safety, creativity, and inspiration. The goal is not just extraordinary performance for their companies, but doing their part to address society’s problems, which are to a significant degree a result of people going home from their jobs each night unfulfilled, stressed out, and lacking the emotional and physical resilience to contribute positively to their families and communities. They all embraced Lean as the leadership approach that powered their work. You can learn more at Truly Human Leadership’s website and from Bob’s book, Everybody Matters.

Simon Sinek, author of “Leaders Eat Last: Why Some Teams Pull Together and Others Don’t”, concluded the conference with a moving presentation in which he explained the deep roots of People Centric Leadership that are ingrained in our evolutionary makeup. The human species would not have survived for 40,000 years as hunter-gatherers if we were not hardwired by our neuro-hormonal systems to behave in ways that protected the tribe. The most important person in the tribe was the leader. A successful tribal leader was not only the strongest and/or smartest, but was required to live a life of self-sacrifice, caring for tribal members, confronting danger and assuming risk in order to protect the tribe. Today, we still recognize true leaders as those who will sacrifice their own interests to protect our well-being, and we reward them with our respect and admiration, even with our love.

Inverted org chartThat is what the People Centric Leadership movement is all about – supporting and developing leaders to have the courage to do the right thing even when it means great personal risk and self-sacrifice. This is true Lean leadership. Without such leadership our society suffers. We have seen plenty of self-centered leaders, in business and in politics, in recent years. They create the toxic workplaces that plague health care today.

That AME conference gave me renewed hope that a growing number of today’s business leaders have the courage to change our world for the better. Now, more than ever, we need healthcare leaders with the same commitment to People Centric Leadership as we see in manufacturing.  We need leaders who are willing to put the interests of their caregivers and patients ahead of their own.

AME and its commitment to People Centric Leadership can inspire those of us in healthcare to confront our own fears and to truly become the self-sacrificing leaders that are required if we are going to fix the dysfunctional health care “system” that we have created.

As a healthcare leader, what so you think?:

  • Do you understand the importance of People Centric Leadership?
  • Do you see its potential to both improve their operations and prevent physician burnout?
  • Do you have the courage to lead such change?

A commitment to Lean leadership based in the key principle of Respect for People is all that’s needed to get started.

Management Malpractice

Have you witnessed cases of management malpractice? Hold on, don’t answer just yet. Before you answer “Yes” or “No”, you need to have a definition of the term. I define management malpractice along the same lines as medical malpractice. As a doctor, if I do something that harms a person under my care, and I… Continue Reading

Are you in a supporting or reporting relationship?

What is your reporting relationship at work? Do you have people that report up to you? Do you report up to someone else? You likely answered “yes” to one or both of these questions. (If you didn’t, you must own your own business as a sole proprietor.) The nature of these reporting relationships is important.… Continue Reading

Improving Patient Flow to Improve Wait Times

Dr. Mealy has shown us the link between a problem of access to a physician’s office, and a solution that comes from improving throughput in another location – the operating room. We don’t often make those connections without the help of systems thinking. Continue Reading

The Front Lines of Care – What’s Keeping Leaders Away?

Why don’t leaders spend much time at the front lines of care (FLOC)? Why don’t they Go to the Gemba? In this post I’m not asking a rhetorical question to tee up a few paragraphs of my thoughts on the subject. I’d like you to share your thoughts, because it’s something that many of us… Continue Reading

Want Physician Engagement? Engage with Physicians!

“How’s your physician engagement?” I’m directing this question to hospital and health system leaders, because they often as for someone like me to help them with it. I’ve been asked many times by the C-suite to help them get their doctors engaged in Lean or other forms of process improvement. What I commonly find is… Continue Reading

Preventing Physician Burnout – Q & A

“As an RN, this presentation is on target with the level of frustration we deal with as well…great delivery.” This was one of the comments I received following a presentation on Preventing Physician Burnout at IBM’s office in Cambridge, MA.  This nurse is right, burnout is not unique to physicians, and in fact affects all… Continue Reading

Go to Gemba to Show You Care

As a health care leader, you need to Go to Gemba!  Why? Because 82% of your physicians think that their leaders don’t care about their problems.  (It’s not just healthcare, in pretty much every industry 80-85% of front line workers think that those in the C-suite don’t care enough to offer help to the people… Continue Reading

Servant Leadership – Asking Questions, Not Giving Answers

Servant Leadership is alive and well among effective Lean leaders in Europe. This past week I had the good fortune to give a presentation on “Preventing Physician Burnout” at the 3rd Annual Lean Healthcare Transformation Summit Europe in Brussels.  It was a great meeting with 300+ attendees from 17 countries all committed to transforming health… Continue Reading

The Hamster Wheel – Shorthand for Physician Burnout

Using the burnout model of Maslach and Leiter, and relating it to a hamster wheel, and a busy physician, the impact of this analogy becomes clear. Lean Done Right is an effective way to address the problem. Continue Reading