EDUCATION - Healthcare Burnout
Overview of core concepts with practical applications to engage your modern workforce
As technology becomes prevalent in our lives and our jobs, the nature of work has changed. Most work, even traditionally rote work, is becoming knowledge work that requires people to who are make decisions all day long about how to best meet the needs of customers and co-workers.
Knowledge workers thrive in cultures of:
-
Autonomy - They need the ability to do what they think is right in any situation - they can’t be micro-managed because each customer, challenge, or situation is different.
-
Alignment - Without clear guidelines regarding shared values, goals, and processes, autonomy can lead to chaos and entropy that will damage an organization. Communication and collaboration become key.
-
Psychological safety - Knowledge workers cannot do their best if they don’t feel encouraged and welcomed to safely share their knowledge. It’s the leader’s responsibility to create a culture where everyone knows that they can ask a question, offer up a new idea, or point out a potential mistake without worrying about repercussions.
-
Leading, not managing - There is a difference, and it doesn't come naturally to most people. And yet we find that with our education and coaching, almost all leaders will excel at this new approach.
Customized approach tailored to work best for your senior leaders, managers, clinicians, and support staff.
Core concepts regarding burnout, its manifestations and drivers, and changes that reduce burnout are common to all roles. We offer a variety of modallities:
-
These can be taught collectively, in person or virtually, in real time or asynchronously, using books, articles, handouts, video, and approaches.
-
Interactive presentations, either in person or virtual, provide deeper engagement and lead to better understanding and adaptation of new behaviors. These are often best done with cohorts of people sharing similar roles or who are on the same team, providing the opportunity to focus more deeply on issues specific to the cohort.
